Appliance Delivery

Michael’s Appliance Center has its own delivery staff, allowing us to work with you on difficult or time-sensitive deliveries. When you make a purchase with Michael's, our knowledgeable sales staff will make sure every detail of your delivery is covered; from gas conversions and door swing changes to delivery dates and times. Michael's Appliance Center Sales and delivery staff work hard to cover any issues that may arise and make your entire shopping experience with us positive and enjoyable. Our delivery crew will do everything possible to get your appliance correctly placed in your home and will be happy to remove packing and shipping materials for disposal at our store.

Scheduling your delivery

In order to control costs, our delivery truck goes in one specific direction (north, south, east, and west) on a given day of the week. Deliveries are added to the schedule according to direction up to 24 hours prior or until that given day is fully booked, whichever comes first.

When will your appliance arrive?

Michael’s Appliance Center delivers during normal business hours. We route the deliveries in the best way possible for the drivers to make them all in a reasonable amount of time. You will be contacted between 3:00 and 5:00 p.m. the day prior to your requested date to inform you of your projected 3-hour delivery window. A responsible adult, authorized to make decisions, must be present for delivery. If you are unavailable during the given 3-hour window, we will reschedule your delivery on the next available delivery date. If you miss your delivery and fail to notify us, you will incur charges for redelivery.

Safety

For safety reasons, our delivery team cannot...

• Remove their shoes, though caution and care will be exercised to protect your home and merchandise.

• Lift/hoist merchandise over banisters, or other obstructions, or through windows.

• Use customer–supplied or used connectors.

• Reconnect relocated appliances to home utilities.

• Relocate used appliances to a different address.

• Perform carpentry, electrical or plumbing work.

• Install appliance trim kits.

The following is a delivery checklist for you to complete before we deliver your appliances; this checklist will help to avoid many of the common issues encountered during delivery.

 Clear Pathways.  Ensure a clear path from the driveway to where your appliance will go inside your home. In inclement weather, please clear away all ice, snow or debris from the street to the appropriate entrance. In your home, this includes moving furniture, throw rugs and any other items that may impede delivery.

 Protect your flooring from damage.  We recommend heavy cardboard at a minimum, for softer flooring (bamboo, pine, etc.) use something stronger such as plywood. The delivery team will not have these items on the truck, and unprotected flooring damaged during delivery will not be considered for reimbursement.

 Confine all house pets to a separate area from the delivery path.

 Measure!  Ensure that your doorways, hallways, and ceilings are clear and large enough to fit the new appliance. If your stairway is angled, and the appliance is coming upstairs, make sure that there’s enough room for the appliance to fit around it. Michael’s will not remove or install railings, doors or door jambs. This is solely the responsibility of the homeowner.

 Check your connections.  

ALL GAS CONNECTIONS 

1. No connection to copper gas lines will be made under any circumstances.
2. Gas valve for appliance must be suitably secured or connection will not be made.
3. Gas valve must be in same room as appliance.
4. Flexible gas connector cannot pass through walls or floors. Cabinet sides are acceptable.
5. No attempt will be made by the delivery team to turn on/off older spring-loaded gas valves.
6. New flexible gas connector is required and must have an AGA-approved tag or no connection will be made. No connection will be made with existing flexible connectors.

 

WATER CONNECTIONS FOR REFRIGERATORS 

1. No connections to existing plastic water lines will be made under any circumstances.
2. Water valve must be behind Refrigerator or in adjacent cabinet. No connection will be made through floors or walls.
3. New flexible braided or PEX line is required and must be UL-approved or no connection will be made.

 

WATER CONNECTIONS FOR LAUNDRY 

1. No connections with existing water lines will be made.
2. No attempt will be made by the delivery team to turn off corroded/rusty/questionable house water valves.
3. No attempt will be made to remove corroded or rusty fill hoses.
4. New water fill lines are required and must be UL-approved or no connection will be made.
5. Water valves must be in same room as appliance. No connections will be made through walls or floors.

 

ALL ELECTRICAL CONNECTIONS 

1. Hard-wired appliances will not be disconnected under any circumstances.
2. No attempt will be made to hard-wire an appliance.
3. A 3-wire or 4-wire outlet suitable for the given appliance must be securely mounted in the same room less than 6 feet from the appliance.
4. No connection will be made with cords passing through walls or floors.

 

 Empty out your old appliance.  All Appliances must be emptied and disconnected prior to removal. 

 For any questions, changes, or issues regarding your appliance delivery, please give us a call.