KitchenAid 20 cu. ft. 36-Inch Width Counter-Depth French Door Refrigerator with Interior Dispense and PrintShield™ Finish

I like the clean look on the outside, with water dispenser inside and ice maker on the bottom. Adjustable shelves are great and I especially like the extra large capacity in the doors.

An early Christmas gift that makes me smile every time I use it! I’m sure I’ll enjoy it for many years to come!

I bought this a month ago and I am extremely disappointed. If you put food on the top shelf, the food freezes. I had a technician come and he said it is common with this model and there is nothing that can be done. His advice was just to leave the middle of the top shelf empty. So now I have a $2200 refrigerator in which if I use the top shelf my food will freeze. Doesn't seem right, does it?

Condensation on the top of the freezer door, on the left side only a day after the fridge was installed. The repair service was told to seal around it, other than that, nothing they could do but replace it. I was told to contact kitchenaid. They then told me that this was environmental, even if the last fridge we had was the same one with none of these issues and the right side did not have this issue. Common sense would say that it would happen on both sides. Also, the freezer door pulls out about 5 inches crooked if you happen to pull it out slightly to the left of the middle or the handle. It snaps back in place when it closes, but again, the right side does not do this. I was told that this is normal. I could handle these things after a couple years...but a new fridge? Also, there is only a 15 day return policy and the second repair service that kitchenaid wanted to send out could not get here until after that 15 day time period. I then called Best Buy, where I purchased the fridge, to see if they could do anything for me and there was no answer at any extension. I run my own business and realize that they cannot just replace items on a whim, as I would guess there is not much profit in these items. However, this is not acceptable.

I bought this unit because I really like the smooth front, the water dispenser and ice machine are located inside the unit. The wine rack is a nice feature but it makes the shelf below it very short so very few things fit on it. I actually took the wine rack out to better use the space. The shelves have quite a gap at the back and some items can fall down. The description led me to believe that this unit has a produce freshness feature but I don't believe that it does. The manual that comes with the fridge is no useful and I find the online information to not be very thorough either.